Effective Date: 3 August 2026
Last Updated: 3 August 2026
Document Version: 1.0

These Terms and Conditions apply to all goods and services supplied by All Flags and Signs Pty Ltd (ABN 45 673 507 705), including quotations, custom manufacture, printing, flags, banners, signage, event signage, fence mesh, flag poles, textile and SEG displays, finishings, art support, installations, and any same-day or emergency printing services (together, the “Works” or “Goods”). By accepting a quotation, approving artwork or proofs, paying a deposit, placing an order, or otherwise instructing All Flags and Signs to proceed, the Client agrees to these Terms and Conditions.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires:

“AFS”, “we”, “us”, or “our” means All Flags and Signs Pty Ltd (ABN 45 673 507 705), its employees, agents, and subcontractors.
“Client”, “you”, or “your” means the person or business named in the Quotation who accepts the Quotation, and includes their employees and authorised representatives.
“Goods” means any flags, banners, signage, printed material, fence mesh, flag poles, pennants, stickers, gazebos, displays, or other products manufactured or supplied by AFS.
“Works” means the design, art support, printing, manufacture, finishing, delivery, and/or installation services described in the Quotation.
“Quotation” means the written quote, order confirmation, or proposal issued by AFS describing the scope, price, and terms of the Goods and/or Works.
“Artwork” means any design file, logo, image, text, or other material supplied by the Client, or prepared by AFS on the Client’s behalf, for use in producing the Goods.
“Proof” means a digital or physical representation of the Goods provided to the Client for review and approval prior to production.
“Contract” means these Terms and Conditions together with the Quotation and any written variations agreed between the parties.
“Site” means the premises at which any delivery or installation is to occur, as identified in the Quotation.

2. Quotations and Acceptance

Unless otherwise stated, Quotations issued by AFS are valid for 30 days from the date of issue. AFS reserves the right to withdraw or amend a Quotation at any time prior to acceptance.
A Quotation may be accepted by signature, email confirmation, payment of a deposit, verbal instruction later confirmed in writing, or by instructing AFS to proceed with artwork, production, or ordering of materials.
The Contract is formed upon AFS’s receipt of the Client’s acceptance of the Quotation and, where applicable, receipt of the required deposit.
The Goods and Works will be supplied strictly in accordance with the scope described in the Quotation. Any product, material, finishing, or service not expressly included in the Quotation is excluded unless agreed as a Variation under clause 6.
Quoted prices are based on the specifications, quantities, artwork, and site information available to AFS at the time of quoting. Where actual requirements differ materially (including changes to quantity, size, material, finish, or site conditions), AFS reserves the right to revise the Quotation and treat the difference as a Variation.

3. Artwork, Proofing and Approval

Where AFS produces Goods based on Artwork supplied by the Client, the Client is responsible for ensuring that Artwork is supplied in a suitable format, resolution, and colour mode for production, and in accordance with any specifications provided by AFS.
AFS will, where practicable, provide the Client with a Proof prior to production. Production will not commence until the Client has approved the Proof in writing (including by email or electronic sign-off).
The Client is solely responsible for checking the accuracy of all text, spelling, colours, sizing, imagery, and layout shown in a Proof. Once a Proof is approved, AFS is not liable for errors, omissions, or inaccuracies that were contained in, or able to be identified from, the approved Proof.
Where the Client requests production to proceed without a Proof, or on an urgent or same-day basis, the Client accepts the risk of errors that a Proof review would ordinarily identify, to the extent permitted by law.
Colours shown on a screen or digital Proof are indicative only and may vary from the finished product due to differences in screen calibration, substrate, ink, fabric, and printing method. This variation is not a defect (see clause 9).
Any delay in providing Artwork, approving a Proof, or responding to queries from AFS may extend the production and delivery timeframe accordingly, and AFS is not liable for any such delay.

4. Payment Terms

4.1 Deposits and Progress Payments

Where stated in the Quotation, a deposit is payable upon acceptance of the Quotation and before Artwork is finalised, materials are ordered, or production is scheduled.
For larger or custom-manufactured orders, AFS may require a progress payment once production has commenced, with the balance payable prior to dispatch, collection, or installation, as set out in the Quotation.
Deposits and progress payments may be retained, in whole or in part, to cover costs reasonably incurred by AFS, including artwork, materials ordered, custom manufacture, labour scheduled, and administrative costs, where the Client cancels the order or fails to proceed, to the extent permitted by law.
AFS’s standard payment terms are 7 days from the date of invoice, unless otherwise agreed in writing or stated on an approved trade account.

4.2 Late Payment

Where an amount remains unpaid beyond the applicable due date, AFS reserves the right to charge interest at a rate of 7% per annum, calculated daily on the outstanding balance until paid in full, to the extent permitted by law.
Where AFS engages a debt collection agency, solicitor, or other third party to recover outstanding monies, all reasonably incurred related fees and costs will be added to, and recoverable as part of, the amount owing.
AFS may withhold delivery, collection, or installation of any Goods, and may suspend work on any current or future order, while payment remains overdue.

4.3 Payment Methods

Payment may be made by direct bank transfer to AFS’s nominated account, credit or debit card, or any other method agreed in writing with AFS. Payment details will be provided on the relevant Quotation or invoice.

5. Title and Risk in Goods

Notwithstanding delivery, all Goods supplied by AFS remain the property of AFS until all monies owing under the Contract have been paid in full.
Risk in the Goods passes to the Client upon delivery, collection, or completion of installation (whichever occurs first), notwithstanding that title remains with AFS until payment is received in full.
If monies remain outstanding beyond the agreed payment terms, AFS reserves the right to repossess any unpaid Goods still in the Client’s possession, without prejudice to AFS’s other rights and remedies under this Contract or at law.

6. Variations

Any change to the scope, quantity, size, material, artwork, finish, or price of an order requested by the Client after acceptance of the Quotation, or required due to circumstances not reasonably foreseeable at the time of quoting, will be treated as a Variation.
Variations must be confirmed in writing (including by email) before the varied work is carried out. AFS will, where reasonably practicable, provide the Client with the cost and time impact of a Variation before proceeding.
Where a requested material, substrate, or finish is unavailable, AFS may propose a suitable alternative. Any price difference will be treated as a Variation.

7. Delivery, Collection and Installation

Delivery, collection, and installation timeframes provided by AFS are estimates only, based on information available at the time of quoting, and are not guaranteed unless expressly confirmed in writing as a fixed date.
AFS will use reasonable endeavours to meet estimated timeframes but is not liable for delay caused by matters outside its reasonable control, including supplier delays, artwork or approval delays, freight and courier delays, weather, or site access issues. This clause does not limit any rights the Client may have under the Australian Consumer Law where services are not supplied within a reasonable time.
Where installation forms part of the Works, the Client must ensure safe, clear, and reasonable access to the Site, including any required parking, power, or site inductions, for the duration of the installation.
Where AFS attends a Site for installation and is unable to proceed due to inadequate access, unsafe conditions, or the Site not being ready, a call-out or futile trip fee may apply, and installation will be rescheduled at the Client’s cost where reasonable.
Where Goods are collected by the Client or a courier arranged by the Client, risk passes on collection and AFS is not responsible for loss or damage occurring in transit.

8. Same-Day and Emergency Printing Services

AFS may offer same-day or emergency printing of corflute, fence mesh, fabric, banners, signs, and media walls, subject to stock availability, capacity, and an urgency fee as quoted at the time of the request.
Same-day and emergency printing services cover printing only. Installation, flag pole work, and any other on-site services must be booked separately and are subject to separate scheduling, availability, and pricing.
Given the shortened turnaround, the Client accepts that Proofing and review time may be limited, and that AFS’s ability to identify or query discrepancies in supplied Artwork may be reduced accordingly.

9. Product and Print Characteristics

Printed and manufactured Goods, including flags, banners, and signage, are subject to natural variation in colour, texture, and finish depending on the substrate, ink, fabric, weather exposure, and printing method used. Minor variation of this kind is not a defect.
Flags, banners, and outdoor signage are exposed to sun, wind, rain, and general weathering. Fading, fraying, and wear over time from normal outdoor use and UV exposure is expected and is not a manufacturing defect.
Where Goods are custom manufactured to the Client’s specifications, order quantities may vary within industry-standard tolerances (typically plus or minus 5%) due to the nature of the production and finishing process.

10. Intellectual Property

Where the Client supplies Artwork, logos, or branding to AFS, the Client warrants that it holds all necessary rights to use and reproduce that material, and indemnifies AFS against any claim arising from AFS’s use of that material in accordance with the Client’s instructions.
Where AFS’s design or art support team creates original artwork, layouts, or design concepts for the Client, those materials remain the intellectual property of AFS until paid for in full, at which point ownership of the final artwork prepared specifically for the Client’s order passes to the Client, unless otherwise agreed in writing.
AFS may retain copies of Artwork and production files for record-keeping, reordering, and warranty purposes.
Unless the Client requests otherwise in writing, AFS may photograph completed Goods and installations and use these images for reasonable marketing, portfolio, and promotional purposes.

11. Warranty

AFS provides a 12-month workmanship warranty on manufacturing and production faults from the date of delivery, collection, or installation, in addition to any rights available under the Australian Consumer Law.
This warranty does not cover fair wear and tear, fading or wear from normal weather exposure, damage caused by misuse, improper installation by others, accidental damage, or alterations made by parties other than AFS.
Where third-party components are supplied (for example, flag poles, hardware, or gazebo frames), any manufacturer’s warranty will be passed on to the Client where applicable, and AFS’s liability in respect of such items is limited to the extent of that manufacturer’s warranty.
Any warranty claim must be notified to AFS in writing as soon as reasonably practicable after the defect becomes apparent, and in any event before expiry of the warranty period.
Nothing in this clause excludes, restricts, or modifies any consumer guarantee or right that cannot lawfully be excluded under the Australian Consumer Law.

12. Cancellations

The Client may cancel an accepted Quotation prior to commencement of production by providing written notice to AFS. The Client remains liable for any costs reasonably and actually incurred by AFS up to the date of cancellation, including artwork, materials ordered, and administrative costs, up to the value of the deposit paid.
Where an order is cancelled after production, printing, or manufacture has commenced, the deposit and any progress payments made are forfeited to AFS, and AFS may invoice for any further costs reasonably incurred.
Custom-manufactured Goods (including flags, banners, and signage produced to the Client’s specifications or artwork) cannot generally be returned or refunded once production has commenced, except as required by the Australian Consumer Law.

13. Liability and Indemnity

To the maximum extent permitted by law, AFS’s total liability to the Client arising out of or in connection with the Contract, whether in contract, tort (including negligence), or otherwise, is limited to the total price paid by the Client under the relevant Quotation.
AFS is not liable for any indirect, consequential, or economic loss, including loss of profits, loss of business, or loss of opportunity, arising from or in connection with the Goods or Works, except to the extent such liability cannot be excluded by law.
The Client indemnifies AFS against any loss, damage, claim, or expense arising from the Client’s supplied Artwork, the Client’s failure to comply with its Site access or approval obligations, or the Client’s breach of these Terms and Conditions.
Nothing in this clause limits or excludes any liability that cannot be lawfully limited or excluded, including liability for death or personal injury caused by negligence, or rights conferred under the Australian Consumer Law.

14. Insurance

AFS maintains public liability insurance appropriate to the nature and scale of the Works it carries out, and will provide evidence of current insurance to the Client upon reasonable request. The Client is responsible for maintaining adequate insurance over the Site and any installed Goods once risk has passed under clause 5.

15. Force Majeure

Neither party will be liable for any delay or failure to perform its obligations under the Contract (other than an obligation to pay money) to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including extreme weather, natural disasters, pandemic or public health restrictions, industrial action, supply chain disruption, material shortages, or changes in law. The affected party will notify the other as soon as reasonably practicable, and the Contract programme will be adjusted accordingly.

16. Confidentiality and Privacy

Each party agrees to keep confidential any commercially sensitive information disclosed by the other party in connection with the Works, and to use such information only for the purposes of performing the Contract. AFS collects and handles personal information in accordance with its Privacy Policy, available at allflags.com.au/privacy-policy, which forms part of these Terms and Conditions by reference.

17. Complaints and Dispute Resolution

If a dispute arises in connection with the Contract, the parties agree to first attempt to resolve the dispute in good faith through discussion between the Client and AFS.
If the dispute is not resolved within 14 days, either party may refer the matter to mediation with a mediator agreed between the parties, before either party commences formal legal proceedings, except where urgent interlocutory relief is sought.

18. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, remedy, liability, or obligation that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or any other applicable legislation.

Our Goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with a service, you are entitled to cancel the service contract and to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with Goods.
If a failure with Goods or a service does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time. If this is not done, you may be entitled to a refund for the Goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to compensation for any other reasonably foreseeable loss or damage from a failure in the Goods or service.

19. Governing Law

These Terms and Conditions, and any Contract formed under them, are governed by the laws of Western Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

20. General

These Terms and Conditions may only be waived, amended, or altered with the written authority of an AFS director or authorised representative.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
These Terms and Conditions, together with the relevant Quotation and any agreed Variations, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements, whether written or oral.
AFS may engage subcontractors to perform any part of the Works and remains responsible to the Client for the proper performance of the Works in accordance with the Contract.
Any notice under this Contract must be given in writing and delivered by email or post to the contact details in clause 21.

21. Contact Information

All Flags and Signs Pty Ltd (ABN 45 673 507 705)
Email: sales@allflags.com.au
Phone: (08) 9493 5500
Address: 13 Valencia Way, Maddington WA 6109
Website: allflags.com.au
Hours: 9:00am – 5:00pm, Monday to Friday

22. Website and AI Assistant App Terms

This section applies specifically to your use of the All Flags and Signs website and any AI-powered assistant or chat application made available on it (“the App”), in addition to the supply terms above, which continue to apply in full to any Goods or Works you engage AFS to provide.

22.1 Website and App Services

Where made available, AFS’s AI-powered assistant helps visitors get quick information about our flags, signage, banners, printing, and installation services, including general guidance on our process, product range, indicative timelines, and how to request a quote. The App is a general information tool and does not replace direct communication with our team for order-specific advice or pricing.

22.2 Eligibility

By using our website or App, you confirm that you are legally able to enter into these terms, whether on your own behalf or on behalf of a business or organisation you represent.

22.3 AI-Generated Content Disclaimer

Responses generated by the App are informational only. They do not constitute a binding quote, price, contract, or professional advice, and do not form part of any Quotation or Contract with AFS. Any pricing, timeline, or scope information provided by the App is indicative only and must be confirmed in writing via a formal Quotation before being relied upon.

22.4 Acceptable Use

When using the App, you must not submit sensitive personal information (such as financial account details, government identifiers, or health information), use the App for any unlawful purpose, or submit false or misleading information.

22.5 Third-Party Services

Where the App is powered by a third-party AI platform and/or hosting provider, your use of the App is also subject to that provider’s own terms and privacy policy. See our Privacy Policy for details of how your data is handled.

22.6 User Content

By submitting questions, prompts, or other content to the App, you grant AFS a licence to use that content to provide, support, and improve the App and our services. This licence does not affect your ownership of any content you submit.

22.7 Limitation of Liability for AI Content

To the maximum extent permitted by law, AFS is not liable for any loss or damage arising from reliance on AI-generated content provided through the App. Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.